Chatra — Live Chat & Chatbot
Help web visitors reach checkout faster with real time support and product recommendations.
Best For
stores actively evaluating sales & conversion tooling
lean teams that want a lower-risk free-plan starting point
stores comfortable trying newer winners with meaningful early traction
Quick Take
Free plan available
4.8 stars from 301 reviews
Launched October 29, 2015
Key Features
- Live Chat with your customers from one app; desktop or mobile
- Answer messages sent through Facebook, Instagram, or email
- Use chatbots to do routine work for you and save your time!
- See who's on your website, where they are from, and what they have in their cart
- Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
About Chatra — Live Chat & Chatbot
Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross-sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface.
What Merchants Think
"Merchants highly recommend this app for boosting sales conversions, capturing leads, and enhancing customer engagement with real-time chat features. They appreciate the real-time visitor tracking, mobile integration, and ease of installation. The interface is user-friendly and customizable, aligning well with brand identities. Support is frequently praised for being responsive and effective."
Rating Breakdown
Chatra — Live Chat & Chatbot Pricing Plans
Free
- Up to 5 conversations per month
- Live chat
- Offline contact form bot
- Most features
- Free forever
Essential
- Live chat
- Chatbots
- Instagram DM
- Facebook chat
- Realtime visitor list
- Visitor info
- Chat automation
- Typing insights
Pro
- All Essential plan features
- Chat ratings & reports
- Data export
- Operating hours
- Agent groups
- Integrations
- REST API & outgoing webhooks
Categories & Features
Integrations
Alternatives & Buying Guides
Gorgias Alternatives for Shopify Customer Support
Willdesk is the strongest first alternative when AI-led support coverage matters most. Chatra is the most practical lighter-weight option for merchants that want live chat without a heavier support system.
Best Customer Support Apps for Shopify Stores
Gorgias is still the strongest benchmark when support is already a real operation, Shopify Inbox is the easiest native starting point, and Chatty is the clearest low-friction AI support option for smaller teams. Tidio, Willdesk, and SmartBot all belong on the shortlist for merchants that want more chatbot-led coverage, while HelpCenter and Chatra make sense when self-serve support or lighter live chat matters more than a full helpdesk.
Best Customer Engagement Apps for Shopify
Shopify Inbox is the easiest native conversation layer, Privy is the clearest popup-and-capture pick for lean teams, and Klaviyo remains the strongest engagement platform when the real job is lifecycle messaging and retention. Gorgias belongs here when engagement includes serious support, while Omnisend, PushOwl, Chatty, and Loox all make sense when the engagement problem is more specific than the category label suggests.
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Category Links
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Developer & Support
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