SB: Helpdesk, Live Chat & FAQs
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Best For
stores actively evaluating helpdesk tooling
lean teams that want a lower-risk free-plan starting point
stores comfortable trying newer winners with meaningful early traction
Quick Take
Free plan available
4.6 stars from 321 reviews
Launched December 8, 2015
Key Features
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
About SB: Helpdesk, Live Chat & FAQs
Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.
What Merchants Think
"Merchants appreciate this app for its user-friendly interface that simplifies setting up and managing FAQs, and its seamless website integration. They praise the responsive customer support across all plans, including the free option. Features like customizable contact forms and multilingual support enhance user experience and cater to diverse customer bases. The app is also noted for its cost-effectiveness, especially for startups and small businesses."
Rating Breakdown
SB: Helpdesk, Live Chat & FAQs Pricing Plans
Free
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Standard
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
Advanced
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
Categories & Features
Integrations
Alternatives & Buying Guides
Best Customer Support Apps for Shopify Stores
Gorgias is still the strongest benchmark when support is already a real operation, Shopify Inbox is the easiest native starting point, and Chatty is the clearest low-friction AI support option for smaller teams. Tidio, Willdesk, and SmartBot all belong on the shortlist for merchants that want more chatbot-led coverage, while HelpCenter and Chatra make sense when self-serve support or lighter live chat matters more than a full helpdesk.
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See where this app fits in the broader AI shortlist and what alternatives merchants compare first.
Category Links
Languages
Developer & Support
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