Gorgias: AI, Helpdesk & Chat
Leading AI-powered conversational commerce platform for brands
Best For
stores actively evaluating customer engagement tooling
merchants who prefer apps with a deeper merchant feedback trail
teams testing AI-led workflows without committing to a full platform switch
Quick Take
Paid plans start at $10/month
4.3 stars from 628 reviews
Launched March 1, 2017
Key Features
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
About Gorgias: AI, Helpdesk & Chat
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
What Merchants Think
"Merchants highly praise this app for its AI Agent tools that enhance response times and customer satisfaction. It offers robust customization and seamless Shopify integration, efficiently managing interactions across multiple channels. The AI autonomously handles tasks like cancellations and order edits, freeing agents for complex issues. Merchants value the centralized system and responsive support, noting significant time savings and operational efficiency due to the app's automation and AI"
Rating Breakdown
Gorgias: AI, Helpdesk & Chat Pricing Plans
Starter plan
- 3 customer support agents
- 50 tickets per month included
- Live chat
- 7-day free trial
Basic plan
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
- 7-day free trial
Pro plan
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
- 7-day free trial
Advanced plan
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
- 7-day free trial
Categories & Features
Integrations
Alternatives & Buying Guides
Shopify Apps for Customer Support
Gorgias is the strongest benchmark when support is already a real operation, Shopify Inbox is the easiest native starting point, and Chatty is the best low-friction AI support option for smaller teams.
Gorgias vs Chatty for Shopify Support
Chatty is the better starting point for lean teams and cost-sensitive support. Gorgias is the stronger fit when support volume, routing, and team operations are now material parts of the business.
State of Shopify AI Apps in 2026
The Shopify AI market is not a story of uniform transformation. It is a story of a platform that has genuinely built important native AI capabilities alongside an app ecosystem that is still figuring out how to build sustainably on top of them.
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Category Links
Customer Engagement apps
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Languages
Developer & Support
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