Best For
stores actively evaluating customer engagement tooling
teams testing AI-led workflows without committing to a full platform switch
Quick Take
Paid plans start at $49/month
4.8 stars from 28 reviews
Launched July 12, 2016
Key Features
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
About eDesk ‑ AI, Helpdesk & Chat
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
What Merchants Think
"eDesk is highly recommended for its exceptional customer service tools and seamless Shopify integration, catering to both large and small businesses."
Rating Breakdown
eDesk ‑ AI, Helpdesk & Chat Pricing Plans
Essential
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
Growth
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
Professional
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
Categories & Features
Integrations
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Languages
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