Shopify Inbox
Acquire new customers and close sales by connecting with shoppers in chat.
Best For
stores actively evaluating customer engagement tooling
lean teams that want a lower-risk free-plan starting point
merchants who prefer apps with a deeper merchant feedback trail
Quick Take
Free plan available
4.7 stars from 5,292 reviews
Launched August 14, 2019
Key Features
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
About Shopify Inbox
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
What Merchants Think
"Merchants appreciate this app for its efficient management of customer conversations, boosting shopping experiences and sales. Its real-time support, ability to access customer cart and order history, and simple interface are highlighted. Features like photo uploads and AI-powered responses enhance service quality. The mobile app supports on-the-go interactions, and seamless integration with Shopify stores is noted, along with responsive customer support."
Rating Breakdown
Shopify Inbox Pricing Plans
Free
- Real-time messaging
- Automated responses
- Customization options
Categories & Features
Integrations
Related Buying Guides
Best Customer Support Apps for Shopify Stores
Gorgias is still the strongest benchmark when support is already a real operation, Shopify Inbox is the easiest native starting point, and Chatty is the clearest low-friction AI support option for smaller teams. Tidio, Willdesk, and SmartBot all belong on the shortlist for merchants that want more chatbot-led coverage, while HelpCenter and Chatra make sense when self-serve support or lighter live chat matters more than a full helpdesk.
Best Customer Engagement Apps for Shopify
Shopify Inbox is the easiest native conversation layer, Privy is the clearest popup-and-capture pick for lean teams, and Klaviyo remains the strongest engagement platform when the real job is lifecycle messaging and retention. Gorgias belongs here when engagement includes serious support, while Omnisend, PushOwl, Chatty, and Loox all make sense when the engagement problem is more specific than the category label suggests.
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Gorgias vs Willdesk
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