LiveChat: AI live chat by Text
Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base.
Best For
stores actively evaluating customer engagement tooling
teams testing AI-led workflows without committing to a full platform switch
Quick Take
Paid plans start at $24/month
4.9 stars from 48 reviews
Launched November 30, 2017
Key Features
- AI Copilot assistant: Get instant AI-powered replies that speed up support.
- 200+ integrations: Chat with customers via Messenger, WhatsApp, and more.
- Proactive customer engagement: Reach shoppers with timely deals and updates.
- Product recommendations: Suggest items that link directly to product pages.
- Checkout chat support: Assist buyers during checkout to reduce abandoned carts
About LiveChat: AI live chat by Text
With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal. Features include AI Copilot assistant, 200+ integrations, proactive customer engagement, product recommendations, and checkout chat support.
What Merchants Think
"The app has received overwhelmingly positive feedback from users, with 81% of ratings being 5 stars. Reviewers praise its effectiveness, intuitive design, and helpful support team, notably Wojtek."
Rating Breakdown
LiveChat: AI live chat by Text Pricing Plans
Starter
- View customer information
- Sending product cards
- Text Intelligence (AI) features
- Traffic tracking up to 100 visitors
- Chat customization
- 60-day chat history
- Asynchronous communication
- 24/7/365 Support
Team
- Everything from Starter
- Track and share order details
- Preview cart in real time
- Tracking sales from chats
- Full chat customization
- Traffic tracking up to 400 visitors
- Unlimited chat campaigns
- Unlimited chat history
Business
- Everything from Team
- Advanced Text Intelligence (AI) features
- Traffic tracking up to 1000 visitors
- Advanced reporting
- Work scheduler
- Apple Messages for Business
- Geolocation chats routing
- Agent performance
Categories & Features
Integrations
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