Best For
stores actively evaluating returns and exchanges tooling
lean teams that want a lower-risk free-plan starting point
stores comfortable trying newer winners with meaningful early traction
Quick Take
Free plan available
4.9 stars from 493 reviews
Launched May 25, 2020
Key Features
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
About Redo
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.
What Merchants Think
"Merchants praise this app for its exceptional customer support and seamless integration with Shopify, which simplifies the returns and exchanges process. It offers a comprehensive feature set including package protection and marketing tools, and allows for customization of packing slips and communications. Continuous updates and integrations enhance its functionality. Merchants report significant ROI through reduced costs and increased efficiency, leading to business growth."
Rating Breakdown
Redo Pricing Plans
Free
- Returns and claims portal
- AI exchange agent for +17% exchange rate
- Variant-level returns analytics
- Monthly AI returns analysis report
- Full customizable return flow
Checkout Optimizer
- A/B test checkout experiences
- Show tailored offers based on web intent
- Increase conversion rate 14%
Email and SMS
- Cross-sell from order tracking emails
- Shoppable emails
Fulfillment
- Fulfillment software
- Auto Batch to optimize fulfillment speed
- Auto Merge orders to save on costs
- Bulk ship identical orders automatically
Categories & Features
Integrations
Related Buying Guides
Best Shopify NetSuite Integration Apps
Redo and Loop Returns are the clearest NetSuite-adjacent picks in the current dataset because both already surface NetSuite as part of their operational integration layer, while syncX matters when broader ERP and data-movement workflows are the real requirement.
Best AI Apps for Shopify
See where this app fits in the broader AI shortlist and what alternatives merchants compare first.
Languages
Developer & Support
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