Best For
stores actively evaluating customer engagement tooling
lean teams that want a lower-risk free-plan starting point
stores comfortable trying newer winners with meaningful early traction
Quick Take
Free plan available
4.8 stars from 380 reviews
Launched August 1, 2023
Key Features
- Deep Learning AI: Understands products, policies, pages, and store knowledge.
- Smarter Sales: Boost conversions with AI recommendations and support.
- Custom Workflows: Set business rules and let AI follow them automatically.
- Omnichannel Messaging: AI hands off to live agents via WhatsApp and email.
- Product Highlighting: AI extracts selling points to aid purchase decisions.
About SmartBot: Leading AI Chatbot
SmartBot is more than just an AI chatbot — it’s your strategic partner in growth. It learns from your store's products, pages, orders, and policies to deliver 24/7 context-aware support and personalized product recommendations, helping you boost conversions, increase order value, and delight customers.
What Merchants Think
"Merchants value this app for reducing customer service inquiries and boosting sales with quick, accurate responses. It's praised for customizable features, automatic replies, product recommendations, and order tracking. The app is easy to install with an intuitive interface, even on the free plan. Merchants appreciate the analytics for refining services and commend the prompt, courteous support for issue resolution."
Rating Breakdown
SmartBot: Leading AI Chatbot Pricing Plans
Free
- Unlimited AI chats
- Supports up to 50 products
Starter
- Unlimited AI chats
- Supports up to 200 products
- Learns FAQs & Policies
- WhatsApp live agent handoff
- Custom knowledge base
Growth
- Supports up to 1,500 products
- Learns from Blogs & Files
- Smart AI sales follow-up
- AI email reply & Product highlights
- Real-time sales pop-ups
- Remove SmartBot branding
Pro
- Supports up to 20,000 products
- Advanced AI chat automation
- AI-optimized product data
- High concurrency support
- Superior AI performance
- Support headless storefronts
- Priority customer support
Categories & Features
Integrations
Alternatives & Buying Guides
Best Customer Support Apps for Shopify Stores
Gorgias is still the strongest benchmark when support is already a real operation, Shopify Inbox is the easiest native starting point, and Chatty is the clearest low-friction AI support option for smaller teams. Tidio, Willdesk, and SmartBot all belong on the shortlist for merchants that want more chatbot-led coverage, while HelpCenter and Chatra make sense when self-serve support or lighter live chat matters more than a full helpdesk.
Best AI Apps for Shopify
See where this app fits in the broader AI shortlist and what alternatives merchants compare first.
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Gorgias vs Willdesk
Read the clearest support head-to-head before narrowing the shortlist further.
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