Tidio ‑ Live Chat & AI Chatbot
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Best For
stores actively evaluating customer engagement tooling
lean teams that want a lower-risk free-plan starting point
merchants who prefer apps with a deeper merchant feedback trail
Quick Take
Free plan available
4.7 stars from 1,181 reviews
Launched July 14, 2014
Key Features
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
About Tidio ‑ Live Chat & AI Chatbot
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
What Merchants Think
"Merchants value this app for enhancing customer engagement through real-time communication and instant support, boosting sales and conversions. It's ideal for small to medium-sized businesses, integrating seamlessly with Shopify and other platforms. Key features include live chat, AI chatbots, a mobile app, and automated responses. The app is praised for easy setup, intuitive interface, and excellent customer support, with customizable chatflows and reliable performance."
Rating Breakdown
Tidio ‑ Live Chat & AI Chatbot Pricing Plans
Free
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
Flows
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
Lyro AI Chatbot
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
Categories & Features
Integrations
Alternatives & Buying Guides
Shopify Apps for Customer Support
Gorgias is the strongest benchmark when support is already a real operation, Shopify Inbox is the easiest native starting point, and Chatty is the best low-friction AI support option for smaller teams.
Chatty vs Tidio for Shopify Support
Chatty is the better value-led AI support entry point. Tidio is stronger when the team wants the more established chatbot-led middle ground between native chat and a true support platform.
Shopify Inbox vs Tidio for Shopify Support
Shopify Inbox is the easier native starting point. Tidio is stronger when conversational automation and chatbot depth matter more than staying inside the simplest Shopify-owned workflow.
Best AI Apps for Shopify
See where this app fits in the broader AI shortlist and what alternatives merchants compare first.
Category Links
Customer Engagement apps
Browse more apps in Customer Engagement and keep narrowing the field.
Best Customer Engagement Apps for Shopify
Start with the broader editorial shortlist for chat, support, popups, and customer messaging tools.
Gorgias vs Willdesk
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Gorgias Alternatives
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Languages
Developer & Support
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